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Quality Expectations
Posted by Keri G. on 24 April 2008 06:47 PM
Quality Expectations

For: Architectural castings, forgings, and stampings; handrail mouldings and terminals; ball style fittings and architectural shapes:

The Wagner Companies sell these products for their uniqueness and aesthetic qualities, critical to the manufacture of beautiful railings. The components which make up these families of products are manufactured using methods, tooling and patterns which have been shown to exhibit variation over time. No two products can be expected to be exactly alike. Additionally, any dimensions indicated are for reference only. The buyer must expect some fabrication to occur, as these products are not meant for simple assembly. For example, a forged baluster may need occasional straightening. A terminal casting may show an inclusion when polishing is completed. Ornamental stampings may show varying levels of detail. Ball style fittings will vary in finish and dimension.

Continuous improvement of these products is essential to the success of our customers. We use the data collected from product feedback to determine when tooling or method modification is needed. These modifications must also be weighed against the traditional expectations of end-users. Change is not made unless expectations can be satisfied while still improving the product.

Recognizing that the uniqueness of the product may not work for all situations, customers are encouraged to evaluate samples whenever possible. Wagner sales staff will make every effort to satisfy inquires into a specific product or family of products. Should purchase be made and the product found to be unsuitable, the standard return policy of The Wagner Companies will apply.

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